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Safety Center

Urgent help

Soulmi is not an emergency or crisis service. If you or someone else is in immediate danger, call your local emergency number now.

Find a helplineFree, confidential support from verified crisis lines in more than 175 countries. Phone, chat or text, 24/7.Find a helpline near you →

Emergency numbers

Somewhere else? Call your local emergency number, or find a helpline above.

Read the emergency clause in our Terms

Protecting young people

Soulmi is strictly for adults. You must be 18 or older to use it.

Adults only

Soulmi is for people aged 18 and over, and every character is an adult. If someone in a chat says or suggests they are under 18, their companion ends anything romantic or sensual.

Refusal of restricted material

Companions are designed to refuse restricted material, including graphic sexual content, sexual violence, anything sexual involving someone under 18, and content that encourages self-harm.

We do not knowingly process personal data from anyone under 18, as our Privacy Policy explains.

What is not allowed

Our Terms of Use set out what you may and may not do on Soulmi.

Read our Terms of Use

Self-harm prevention protocol

Every companion follows the same safety rules, in every chat mode and on calls. When someone appears to be talking about hurting themselves, the companion:

  1. steps out of the story and answers as itself, and takes it seriously;

  2. says plainly that it cannot be the help they need on its own, and encourages them to reach a person they trust or a crisis service;

  3. urges them to contact local emergency services if they are in immediate danger;

  4. names a real crisis service only when it is confident the service exists, and never invents a number;

  5. never describes methods and never encourages self-harm.

A companion cannot call emergency services or alert anyone for you. If you need help now, use the numbers above.

Contact us

If you have a safety concern or a question about this page, write to us at support@soulmi.ai or use our contact form.

Soulmi is operated by Netlance Limited.